From Overwhelmed to Relieved

A Fresh Start Made Right

Excited for a new chapter, a young woman self-moved to a new state and secured a rental online—sight unseen. But when she arrived, her excitement turned to distress. The home was filthy, the yard was cluttered with debris, and her movers were set to arrive the very next day. With nowhere else to turn, she reached out to PorchLight, desperate for help.
That same day, a PorchLight local agent met her and the landlord, walking through the home to address every issue. Together, they created a plan to clean, repair, and restore the space—turning chaos into clarity. Though she had to do more than she expected, she no longer felt alone in the process. With support and follow-through, what started as a nightmare became a place she could truly call home.

“I was really struggling with an aggressive landlord who refused to address my concerns. But once the agent stepped in and started advocating for me, everything changed. The landlord’s attitude completely shifted, and the support I received made navigating the whole situation so much easier.”
Raising the Bar for Renters Since 2003

Did You Know?

…PorchLight offers a B2C site where renters can easily access the services they need? This young woman had our information in hand—so when she found herself in a stressful situation, she knew exactly where to turn. When it mattered most, help was just a call away.

Discover how our consumer site can support your move when you need it most. [Learn more here.]