Privacy Policy

PorchLight Apartment Rental Service LLC (“PorchLight”, “we”, “us” or “our”) has created this privacy policy to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the following websites and describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.

EU-U.S. & Swiss-US Privacy Shield
PorchLight complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from European Union and Switzerland to the United States, respectively. PorchLight has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit

In compliance with the EU-US and Swiss-US Privacy Shield Principles, PorchLight commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact PorchLight at:

Janet Zamecnik
Vice President Operations
PorchLight Rental & Destination Services
3918 Clock Pointe Trail, Suite 101
Stow, OH 44224
United States of America
Phone: +1.330.400.2797
Fax: +1.330.923.8310

PorchLight has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint.

The Federal Trade Commission has jurisdiction over PorchLight’s compliance with the Privacy Shield. An individual has the possibility, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms and then link to Annex I for additional information:

Information We Collect
Federal law requires us to tell you how we collect, share, and protect your personal information.

PorchLight does not collect personally identifiable information about individuals except when such individuals provide such information on a voluntary basis. For example, an Online Needs Assessment requires the collection of personal data so we are able to respond promptly and correctly to the service request.

We do collect personally identifiable information you knowingly and voluntarily provide when you use a PorchLight website such as name, email address, phone number, etc. PorchLight uses this information for the purposes for which you provide it. This may include client services, email marketing and corporate communications, customer service and feedback, or providing requested information and services.

Providing Visitors with Anonymous Access
Visitors can access our website home page and browse our website without disclosing personal data. We do not collect any personal data from individuals who visit our website to learn more about our business. We do not collect information about our visitors from other sources, such as public records, public bodies or private organizations.

Our websites contain links to other websites. PorchLight is not responsible for the privacy practices or the content of such linked websites. Users should check the applicable Privacy Policy of such websites when providing personally identifiable information on those linked websites.

Passive Collection of Information
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

Tracking Technologies
PorchLight and its partners use cookies or similar technologies to analyze trends, administer the website, and track users’ movements around the website. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website.

Social Media Widgets
Our website includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.

Sharing with Third Parties
We may share your information with third-party business partners, for instance, for the purpose of enhancing our products and services or so that they can provide services directly to you. These companies are authorized to use your personal information only as necessary to provide the authorized services.

These services may include:

  • Rental assistance services
  • Real estate services
  • Destination services

If you do not want us to share your personal information with these companies, contact us at PorchLight may be potentially liable in cases of onward transfers to third parties.

In certain situations, PorchLight may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

User Access and Choice
Upon request PorchLight will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by unsubscribing or contacting us at We will respond to your request within a reasonable timeframe. In certain circumstances we may need to retain your personal information in order to continue providing services. PorchLight acknowledges a right of access by EU and/or Swiss individuals.

Opt-out Preferences for Marketing
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or you can contact us at

Opt-out Preferences for InsideTRAK™
Users of the PorchLight’s InsideTRAK™ opt-in to permit PorchLight making certain information available to (i) their employer, or other third party that is sponsoring their use of the System, and (ii) service providers that provide services related to relocation, for the purpose of providing those relocation services.

System users may at any time also opt-out of receiving information from PorchLight, or from PorchLight making your information accessible through the System. If you wish to “opt-out” please email

PorchLight collects information under the direction of its Clients, and has no direct relationship with the individuals (the “Relocating Employee”) whose personal data it processes. If you are a Relocating Employee of one of our Clients and would no longer like communication provided by your Employer that use our service, please contact Employer that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the PorchLight’s Success Manager or email us at If requested to remove data, we will respond within a reasonable timeframe.

We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. PorchLight will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to This Privacy Policy
PorchLight reserves the right to change this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices.